🐾Maya Pet
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Support

Have questions about Maya Pet? Check the FAQ first, and if you cannot find what you need, write to us.

📩 Contact

For the fastest response, send an email. We usually reply within 24-48 hours.

📧 hello.mayapet@gmail.com

❓ Frequently Asked Questions

Is my data stored in the cloud?⌄

Yes. Your records are stored securely in the cloud with your account and synced across your devices. A copy is kept on your phone for offline access.

Do I need an account?⌄

Yes. The app works with a quick sign-in via Apple or Google, so your records are safely backed up and never lost when you switch phones.

Can I manage multiple dogs?⌄

Yes. Maya Pet supports multiple dogs. You can create separate profiles, records and calendars for each dog.

How does Find a Vet work?⌄

Information for 6,561 veterinary clinics across Türkiye (from the Turkish Ministry of Agriculture open data and OpenStreetMap) is bundled in the app. It works offline.

How does the Prepare for Vet PDF work?⌄

You can export all your dog's health data (vaccines, meds, weight, symptoms, etc.) as a single professional PDF. Ideal for quick sharing during a vet visit.

What is the QR ID card?⌄

A QR-coded digital ID card unique to your dog. If lost, the person who scans the QR can reach you. You can print it for the collar.

How do notifications work?⌄

Vaccination, medication and walk reminders are generated only on your device. They are not sent to our servers. You can enable/disable them from system settings.

How do I back up my data?⌄

Your records are backed up to the cloud automatically; sign in on a new phone and everything (including photos) comes back. You can also export a Prepare-for-Vet PDF or download a copy of your data as a file.

Is there an Android version?⌄

We are focused on iOS for now. Android is planned. To be notified of the launch, you can subscribe via the email below.

How do I delete my account?⌄

Inside the app, use Profile → MY ACCOUNT → Delete My Account. After a two-step confirmation, your account and all your cloud records (including photos) are permanently deleted. You can also email hello.mayapet@gmail.com.

I have a feature request, where do I send it?⌄

Email us at hello.mayapet@gmail.com. We read every message; we shape the feature roadmap around community needs.

🐾 Bug Reports

Found a bug in the app? It is most helpful if you can include:

  • Which screen you were on
  • What you were trying to do
  • What you expected to happen
  • What actually happened (screenshot if possible)
  • iOS version and phone model

🌟 Feedback

We listen to make Maya Pet better. We read every email and include incoming feature requests in the roadmap. Tell us what is missing for your dog, we will add it together.

📜 Legal